Privacy Policy

1. Information We Collect

At Swiss Chalet, we are committed to protecting your privacy. This policy outlines the types of personal information we collect and how we use it. We collect the following types of information:

1.1 Personal Information

We may collect the following personal information when you use our services, place an order, or contact us:

• Name, email address, phone number, and physical address
• Payment information (credit card details, billing address)
• Order history and preferences
• Delivery instructions
• Account credentials if you create an account

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referral sources
• Location information (with your consent)

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Providing Our Services

• Processing and fulfilling your orders
• Managing your account
• Delivering food to your specified location
• Processing payments
• Communicating with you about your orders

2.2 Improving Our Services

• Understanding customer preferences
• Analyzing website performance and usage patterns
• Developing new products and services
• Enhancing customer experience

2.3 Marketing and Communication

• Sending promotional offers and updates (if you've opted in)
• Notifying you about special events or changes to our services
• Conducting customer surveys and feedback collection

2.4 Legal and Security Purposes

• Preventing fraud and protecting our business
• Complying with legal obligations
• Resolving disputes
• Enforcing our terms and conditions

3. Sharing Your Information

We may share your personal information with:

• Delivery partners to facilitate food delivery
• Payment processors to handle transactions
• Marketing service providers (with your consent)
• IT service providers who help maintain our website and systems
• Legal authorities when required by law

We do not sell your personal information to third parties.

4. Your Rights and Choices

As a user of our services, you have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information in certain circumstances
• Restriction: You can request that we restrict the processing of your information
• Objection: You can object to the processing of your information for certain purposes
• Data portability: You can request a copy of your data in a structured, commonly used format
• Withdrawal of consent: You can withdraw consent for processing where consent is the basis

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

5. Cookie Policy

5.1 What Are Cookies

Cookies are small text files that are stored on your device when you visit our website. They help us improve your browsing experience and provide certain features.

5.2 Types of Cookies We Use

• Essential cookies: Required for the website to function properly
• Functional cookies: Enable personalized features and remember your preferences
• Analytical cookies: Help us understand how visitors interact with our website
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

5.3 Managing Cookies

You can control and manage cookies in various ways. You can:

• Accept or decline cookies through our cookie consent banner
• Modify your browser settings to accept, block, or delete cookies
• Delete cookies that are already stored on your device

Please note that blocking some types of cookies may impact your experience on our website and the services we can offer.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or destruction. These measures include:

• Encryption of sensitive data
• Secure networks and servers
• Regular security assessments
• Employee training on data protection
• Access controls and authentication procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations we must comply with
• Applicable statute of limitations
• Potential disputes or legal claims

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.